Monday, September 19, 2011

All Games: Troubleshooting Loading or Connection Issues

http://support.zynga.com/cp_articleview?gameId=1&Id=kA160000000GnuwCAC&lang=en_US&loc=en_US

1. Refresh you page one or better yet twice.

2. Update your browser.
There are several documented issues surrounding Internet Explorer 8 (IE 8) or Internet Explorer 9 (IE 9) and Flash content. If you are using IE 8 or IE 9, I suggest that you try a new browser such as Safari 4, Mozilla Firefox, or Google Chrome. I also recommend that you always make sure that you are using the latest version of your browser. These are the last versions of the different browsers that support Zynga games:

* Google Chrome 8.0
* Mozilla 5.0
* Safari 4

3. Clear your cache

4. Verify that JavaScript is enabled

5. Close your other internet applications, especially any file-sharing applications or concurrent streaming video.

6. Disable pop-up blocking or ad blocking software.

7. Download the latest Flash player if you do not currently have it. Reboot your system. Adjust your Flash settings to give Flash permission to store information on your computer.

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