Ebay Received Damaged Item

Do this:

Contact the seller. -As soon as possible you should contact your seller to advise that the item has arrived damaged. Check also if it comes with insurance.

Also, send a photograph of the damage - this can be as an attachment to your email. The seller may require the item to be returned to them and, again, you should comply with this but make sure you send the item by trackable means in case you later need to make a paypal claim.

Once the seller has decided to issue a refund this should be completed within a reasonable time. If the refund is not forthcoming you may open a paypal claim to obtain a refund. The claim is called 'Significantly Not As Described' SNAD) and will entitle you to a full refund less return postage costs. You will have to return the item by trackable means and enter the tracking number online.

If the seller does not reply. -File a dispute and escalate it to ebay. Ebay would tell you to send the item back and where to send it. There is no reason to communicate with the seller after the case has been escalated. Return the item with Delivery Confirmation. Once the item shows as delivered back to the seller, you will receive your refund.

Hope this helps.